Privacy Policy

iMoveDXB (“iMove,” “we,” “us”) operates a membership platform that connects individuals and families relocating to Dubai with vetted service partners. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit our website, register for membership, or otherwise interact with our services.

We collect the following categories of information:

• Account & Profile data — name, email, phone, password, date of birth, nationality, language preference.
• Relocation details — current city, destination area in Dubai, timeline, household size, services of interest, and budget range.
• Payment data — handled securely by our payment processor (Stripe); we do not store full card numbers on our servers.
• Communications — messages you send via our contact form, support channels, or partner enquiries.
• Usage data — pages viewed, links clicked, device, browser, and IP address (collected via cookies and analytics tools).

• To create and manage your iMove Premium membership account.
• To process your £99 one-time membership payment.
• To match you with relevant partners and exclusive offers.
• To respond to enquiries and provide customer support.
• To send transactional emails (registration confirmation, receipts, updates).
• To improve our website, services, and user experience.
• To comply with legal obligations and prevent fraud.

When you express interest in a partner's services, we may share your relevant contact and relocation details (with your consent given at registration) so the partner can contact you directly. Partners are independent businesses and use your data under their own privacy policies. We do not sell your personal data to third parties.

We use essential cookies to operate the site and authentication, and analytics cookies to understand how visitors use our platform. You can control cookies through your browser settings; disabling essential cookies may impact site functionality.

We retain your account data for as long as your membership is active and for a reasonable period afterward to comply with legal, accounting, and reporting requirements. Pending registration data expires automatically if payment is not completed.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal exceptions).
• Object to or restrict certain processing.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at hello@imovedxb.com.

We use industry-standard safeguards including encrypted connections (HTTPS), secure authentication, role-based access controls, and reputable cloud infrastructure. No system is 100% secure, but we work continuously to protect your data.

Your data may be processed in jurisdictions outside the UAE (including the EU and United States) by our service providers. Where required, we use appropriate safeguards such as standard contractual clauses.

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.

We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on the site. The “Last updated” date above indicates the latest revision.

For privacy-related questions or to exercise your rights, contact us at:

• Email: hello@imovedxb.com
• Location: Dubai, United Arab Emirates